David Yurman

  • Technical Product Manager, Ecommerce

    Job Locations US-NY-New York
    Posted Date 2 months ago(9/17/2018 1:41 PM)
    Job ID
    2018-1143
    Category
    E Commerce
  • Overview

    The Technical Product Manager will support the eCommerce team in optimizing the Digital Platform. The role will be responsible for providing technical eCommerce/Digital support for internal teams including online Merchandising, Digital Marketing, Customer Care, Retail and IT teams, as well as external vendors.   S/he will serve as a respected leader across the Digital team and the David Yurman organization; ensuring effective communication and alignment across all cross-functional teams and external partners.  S/he will be responsible for overseeing ongoing site production releases, effectively releasing new feature and functions, and developing sound processes that ensure that business and technical requirements are effectively met.

    Responsibilities

    The ideal candidate will be able to effectively manage the following responsibilities:

    • Business Analysis: Identify, document, communicate, and review requirements and acceptance criteria with project team members and sponsors. Lead requirements, discovery and design sessions, working with business and technology teams including:  Digital Business, Technical (Digital and ERP), Merchandising, Marketing, Analytics, Customer Service, etc.  
    • Development and Maintenance: Support end to end technical architecture/design, application development, web operations, user experience, integration and testing teams across all areas to ensure projects are delivered on-time and on-budget. Actively identify and execute technical improvements to the Digital platform. Collaborate with the Senior Director, Technology on daily management and oversight of the DY technology platform.  Manage / execute User Acceptance Testing (UAT), coordinate all stakeholder groups to complete UAT, including capturing and prioritizing defects for development teams.  Manage and triage requirements backlog and production support tickets, taking into account business priority, effort required, strategic roadmap, and budget - as gathered from multiple stakeholders.
    • Operational oversight: Ensure high quality delivery on projects identified by the business and product management team. Effectively communicate status and roadblocks in an accurate and timely fashion. Troubleshoot Digital and Omni issues and engage appropriate parties as necessary. Lead resolution, diagnosis, and communication during high severity situations.
    • Training and Communication: Interface and grow advocacy with business leads, internal and external partners. Analyze problems from a top down and bottoms up approach and implement efficient solutions. Build relationships with external partners and internal IT teams to ensure delivery and uptime of digital environment.
    • Implementation Planning: Contribute to the development of digital product roadmaps, release and implementation plans. 

    Qualifications

    • Candidates should be cross-functional team player with a strong mix of technical and functional experience in eCommerce systems, including product information management, order management, payment processing, content management, and front-end UI.
    • This individual must also efficiently manage multiple initiatives simultaneously and excel in an entrepreneurial, high growth environment. S/he must also have exceptional communication, interpersonal and consensus building skills with the ability to distill complex ideas and summarize important points quickly and effectively
    • Experience delivering using (hybrid) Agile methodology, Jira (user story, ticket management), SAP Hybris, and Adobe Experience Manager (AEM) highly preferred
    • Familiarity with eCommerce analytics reporting needs and Adobe Analytics highly preferred

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